Returns Policy for SOLENIGMA

At SOLENIGMA, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility

• Items must be returned within 30 days of receipt.
• Products must be in their original packaging and in the same condition that you received them.
• A receipt or proof of purchase is required for all returns.

Non-returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Provide the order number and details regarding the item you would like to return.
3. Once your return is authorized, you will receive a return shipping label.
4. Package the item securely and attach the provided shipping label.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will take up to 7-10 business days to process, depending on your card issuer's policies.

For any further questions, please contact our customer service team at [email protected].